The customer can choose to cancel an order at any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories, and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from Cedar Home Store due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Cedar Home Store reserves the right to accept the cancellation of any order. Cedar Home Store also reserves the right to waive or modify the time window or cancellation fee from time to time.
If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free refund policy to ensure your peace of mind.
Pre-Dispatch Cancellations: For orders canceled before dispatching, the full amount will be refunded to our valued prepaid customers. We believe in transparent transactions and strive to process refunds within 2-3 working days.
Doorstep Rejection or Post-Delivery Cancellations: In the event of doorstep rejection or cancellation after delivery, Once we receive the returned item and inspect it, we will initiate the refund process. All associated shipping costs and restocking expenses will be deducted from the refund amount. We aim to cover the operational costs while ensuring fairness to our customers.
Return Process for Delivered Products: We accept returns within 5 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Once we receive the returned item and inspect it, we will initiate the refund process. All associated shipping costs and restocking expenses will be deducted from the refund amount. We aim to cover the operational costs while ensuring fairness to our customers.
Customized or personalized items are exempt from being returned unless they are damaged or defective upon receipt. In such cases, please contact our customer support team immediately, and we will arrange for a replacement or a refund
We take the utmost care in packaging and delivering our products. In the rare event that your item arrives damaged or defective, please contact us within 48 hours of receiving the product. We will arrange for a replacement or a full refund, including any shipping fees incurred.